IN RESPONSE TO GLOBAL PANDEMIC

We are working closely with our courier partners to ensure all deliveries arrive safely and on time. The well being of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time. We also carry out additional health and hygiene measures in our logistics centre.

There may be some situations that we may need a longer time to process your order than you are used to. We, therefore, ask for your understanding and assure you that we will do everything to ensure that you receive your order as soon as possible.

 

LOW-COST SHIPPING

Here at otakufort, we strive to bring our customers great value and service. That’s why we are pleased to offer you our low-cost and even free shipping from our warehouses in China by ePacket, ASP, SP, CRP or EMS and in UAE, USA, UK and many locations served by USPS.

 

SHIPPING TO OVER 200 COUNTRIES

Yes, we deliver to over 200 countries and territories around the world. However, there are some locations we are unable to ship to, due to some product-specific or location-specific restrictions. If you need any assistance with your purchase, please let us know.

We are working hard to get orders to you safely and to keep you up to date on the changes we’ve made during this time.

 

CUSTOMS

It is the customer's responsibility for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country. Please contact your local authorities for more information.

 

SHIPPING TIME

Note that shipping of your order starts right after your order has been processed, which usually takes 2-5 days. Shipping time varies by location, as follows:

Location	Estimated Shipping Time
United States	20-40 Business days
United Kingdom	20-40 Business days
United Arab Emirates	30-60 Business days
Central & South America	15-30 Business days
Asia	20-40 Business days
Canada, Europe	15-30 Business days

Max delivery time –  90 business days.

 

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped, but sometimes in the case of free shipping, tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Please be advised that sometimes there might be delays for cross-border tracking information updates. Don’t worry, your money and package have always been protected, and all you need to do is wait for shipping information update.

In the meantime, you can click here and use your tracking number to check the current status of your order.